![]() ![]() Please quote the error message when doing so. If you are still having difficulty opening the file in ADE please contact our support team. This file's format is not currently supported. ![]() For more information on that issue please see Error message: Unable to add document. acsm file is missing it's file extension so the computer does not recognise it as a supported file type. But this does not resolve the underlying issue.īecause this issue can involve opening the file in unsupported software, it is possible it could be confused with a different, similar issue where the. acsm file and drop it on to the open ADE window. If this doesn't work you can try opening ADE and then simply click and drag the downloaded. Click the "Change All." button, read the prompt, and click "Continue."įrom now on when you click the "Download" button on, the ebook should just download nicely to your computer and open inside ADE.Select "Adobe Digital Editions" in the menu or pick "Other." and navigate to the application.Select "Get Info" from the File menu (or press Command-I) to open the Info window for that file.It will be named "URLLink.acsm" or something similar. navigate to c:\program files\adobe\adobe digital editionsĪssociate the acsm file type with Digital Editions (Mac).If Adobe Digital Editions isn't listed as an option under "other programs".Select "Adobe Digital Editions" and click "OK" and then "OK" again.If you can’t see Adobe Digital Editions listed as an option, click the little (plus sign) adjacent to "Other programs".If Adobe Digital Editions is shown as an option, click on it and then click "OK" and then "OK" again.Under the “General” tab, near the top, it says, "Opens with…".It will be named "URLLink.acsm" or something similar Associate the acsm file type with Digital Editions (Windows) The steps to do this are different if you are on a PC or a Mac so please use the right instructions for you. Now you have the acsm file saved in an accessible place you can go ahead with changing the file association. Save the file to your desktop, or somewhere that you can find it.Choose "Download in ePub format" or "Download in PDF format" (depending on what is available) and right click on the button, then select "Save target as", or "Save link as". ![]() To fix this, first save an ACSM file on your desktop (or somewhere that you can find it): If you definitely have ADE installed then you will need to change the file associations so acsm files open in ADE by default instead of any other program (Adobe Acrobat and Adobe Reader being the most common). Instructions for installing it can be found here. Please double check you have Adobe Digital Editions installed. You are opening it in Adobe Reader which is not compatible with acsm files. Adobe Reader could not open ' T129847991.This means you are not opening the acsm file in Adobe Digital Editions (ADE).Adobe Reader could not open '*.pdf' because it is either not a supported file type or because the fi.pdf file - says not supported or file is damaged. Resolve damaged document error when opening PDF files.If you come across this thread (I have tried multiple threads) I would just suggest having the user resave the PDF and send it to you again. 'Adobe Reader could not open because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded).' Does anyone know what is causing the problem Earlier the day I was using exactly the same file and did not have this problem. I should mention I don't think this actually ever got resolved. Also, the steps that are in that link are rubbish and I would find it hard to believe that those given to a novice home user could recreate without a large amount of Googling. I would assume that if someone is having trouble opening a PDF, they are not going to be able to use the registry editor to modify the key you are suggesting. Maybe a tech support level 3 instead of a 1, but I will leave that to Adobe to solve out their own level of support. I think what a lot of users are struggling within this thread needs to be resolved by an experienced IT support specialist and needs a decent explanation on what causes the issue in transfer (because this is experience across multiple digital transportation methods). Did you guys recreate the issue and try to resolve the steps that you provided? It would be of immense help to the user base if the answer was better than "turn off your computer and turn it on again" also it would show that you had a clear grasp of the situation and weren't just trying to poop post replies to build fake internet points. ![]()
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